This policy applies to paid EZ Ai Assist Services when available through an authorized checkout. It is incorporated into the Terms of Service.
1. Payments are final
Payments are final except where a refund is required by applicable law or EZ Ai Assist approves an exception in its sole discretion. We do not provide refunds, credits, or prorated refunds for unused time, partial billing periods, changed preferences, failure to use a Service, dissatisfaction with generated output, or a decision to stop using a Service, except where required by law.
2. Cancellation
You may cancel a recurring paid Service before its next renewal date through applicable account controls or by using Contact. Cancellation stops a future renewal and generally allows access through the end of the current paid period. It does not reverse a completed charge or create a refund for the remaining period.
3. Limited refund review
We may review a request for a duplicate charge, an unauthorized charge, a billing error, or another exceptional circumstance. A review does not create an obligation to refund unless required by applicable law. We may request reasonable information needed to locate and evaluate the charge.
4. How to request a review
Use Contact and select the most relevant topic. Include the name on the charge, the transaction date and amount, the plan or order involved, and the reason for the request. Do not submit full payment-card numbers or other unnecessary sensitive information.
5. Approved refunds and Stripe processing
If we approve a refund, we will issue it to the original payment method when available. After issuance, the payment provider and your bank or card issuer control posting timing. Refunds commonly appear within approximately 5–10 business days, but timing can vary and some payment methods may require additional information or take longer.
6. Payment disputes
If you believe a charge is incorrect, please use Contact before initiating a payment dispute so we can review it. This does not limit any rights you have under applicable law. We may provide relevant account, billing, cancellation, and communications records to our payment processor or financial institution to respond to a dispute.
7. Policy changes
We may change this policy on a prospective basis. The version in effect when you make a purchase governs that purchase unless applicable law requires otherwise.